Terms of Service
We are based in Kaduna but we are capable of delivering to any part of Nigeria.
7.1 Lagos Delivery: We can deliver within the same day for orders received before 12pm, or within 24 hrs for orders received after 12pm. It is possible for some orders to be delivered within the same day in some areas of Lagos, even though the orders are placed before 12pm, but we cannot guarantee.
7.2 Delivery within Nigeria: We can deliver within 48-96 hours in all state capitals and other major cities (please call to confirm if you are based in a small city as we can only deliver to cities that we cover). Prices will be quoted online before order confirmation. Rahma Integrated Con Ltd will not take responsibility for the damages that may arise while item is in transit with delivery companies.
7.3 Our logistics partners delivers items purchased from our online shop to locations across the country. We guarantee customer satisfaction through safe and timely delivery of orders made on our online shop. Our logistics service is a paid delivery service whose charges and fees are determined by distance of delivery location, the presence of an airport at the delivery location and the weight of the item(s) to be delivered.
7.4 Self Pick-Up in-Store: You may choose to pick up your order at our various pick up locations between 8am – 8pm daily, except Sundays. Please indicate this choice when placing your order.
7.5 Returns Policy: You will be required by our carrier to sign and accept that item(s) ordered and delivered to you are in good condition. In the event of the need to return item(s) that were purchased from Rahma Integrated Con ltd, the item(s) must be returned in-person to our agents, logistics partners and pick-up-locations.
Item(s) must be returned in the right quantities to the parties mentioned above within seventy-two (72) hours after the item(s) was delivered. In addition item(s) to be returned must be returned to the above named parties alongside the invoice/packing-slip that was in the item(s) packaging when it was delivered to the customer. Refund will be made by cheque in the purchaser’s name or bank transfer only to the purchaser’s account.
Items to be returned must be in an unused and resalable condition. We reserve the right to refuse acceptance of an item that is not resalable.
7.6 Refund Policy The amount and value of returned item(s) shall be refunded in full to customers including the value of tax (if applicable). However, the amount paid for delivery of the item(s) shall not be refunded because it has been expended on transporting the item(s). Customers shall get their refund within seventy two (72) hours starting from the time item(s) were returned.